Careers at Target Health

Target Health Inc. is a full-service Contract Research Organization and Clinical Trials Software company, serving the biopharmaceutical and medical device industry. 

We are committed, through creative collaboration, to serve the life sciences community with knowledge, experience, technology and connectivity. Our pledge is to optimize the life cycle of drugs, biologics and devices with expertise, leadership, innovation and teamwork.

We provide superior, consistent performance with a cutting edge, diverse team with the highest standards of ethical conduct and integrity.

Do you have what it takes to join our diverse, high performing team?

Current Opportunities

IT Desktop Support Specialist
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Job Description

You are an experienced IT Support Specialist, capable of working in a fast-paced environment, where you will be tackling desktop support issues and seeing them to completion and resolution.  You will provide your user community with IT helpdesk support, troubleshooting and resolving issues across hardware, software, peripherals and network equipment. This also includes providing support for desktop-focused IT projects, such as software rollouts, OS patches and upgrades, along with manning the IT helpdesk and maintaining helpdesk tickets. Other responsibilities include assisting with maintenance of the IT infrastructure and supporting documentation in a company that works in a regulated industry.

 

Responsibilities

  • Provide IT helpdesk support for your end user community.
  • Troubleshoot and resolve PC desktop and network issues with a great end-user-focused attitude.
  • Support users in our NY and NJ offices, along with virtual employees across the US. 
  • Install new software releases, system upgrades. Evaluate and install OS and software patches.
  • Resolve software and other OS related problems.
  • Resolve hardware and other infrastructure related problems.
  • Perform system backups and provide file recovery support.
  • Maintain and monitor system configurations to ensure data integrity and regulatory compliance.
  • Analyse system, server, application, and network performance.
  • Evaluate, recommend, schedule and perform hardware and software upgrades.
  • Conduct research on emerging products, services, protocols and standards in support of IT procurement and development efforts.
  • Develop, document and maintain policies, procedures and associated training plans for system administration.
  • Assist in providing documentation support for IT audits conducted by customers and regulatory authorities.
  • Ability to travel ~20% between our offices in NY and NJ.

 

 

Minimum Requirements

You are an experienced IT Support Specialist, with a minimum of 4 years experience in IT desktop support, preferably with experience in FDA regulated industries.

  • Extensive experience with Windows 7 to 10 and Office 365 troubleshooting and deployment, including configuration and administration. 
  • Experience supporting network and desktop printers, scanners and copiers.
  • Substantial experience supporting iOS and Android devices in a regulated business environment, along with other supported wireless devices and peripherals.
  • Experience in supporting Skype for Business, SharePoint and OneDrive environments.
  • Knowledge of backup and recovery systems, including for SharePoint and OneDrive.
  • Strong IT infrastructure background.
  • Experience in writing technical documentation, preferably in a regulated environment.
  • Strong organizational and problem-solving skills with attention to detail.
  • Strong oral and written communicaiton skills.
  • Ability to work independently, manage multiple tasks and prioritize effectively.
  • You have a fantastic attitude with your end user community!
  • A Bachelors Degree in Computer Science, Information Technology or related field and/or 5 years of relevant experience.

 

 Note: We are not accepting agency candidates at this time.

Location

New York, NY

To Apply

Contact Target Health

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